Is your Outlook 2010 acting strangely?

This week, Microsoft released a patch that causes Outlook 2010 to open in safe mode. In safe mode, the screen looks different, the reading pane is missing, sounds are not working (such as new mail notification, and other views no longer work.

If this patch has been applied to your computer, you can easily remove it. See the instructions below.

However, if this patch is on all the systems in your company, you should consider how much time you are going to spend going computer to computer. The Atteberry Group can assist with mass removal of this patch. Please feel free to call us at 21.393.5060 and we will come evaluate your situation at no charge and help you decide on the best course of action.

Instructions for do it yourself removal:

  • Go to Start, enter View Installed Updates in the Search Windows box, and then press Enter.
  • In the list of updates, locate and then select update KB3114409, and then select Uninstall.

  • Swipe in from the right edge of the screen, and then select Search. If you’re using a mouse, point to the lower-right corner of the screen, and then select Search.
  • Enter windows update, select Windows Update, and then select Installed Updates.
  • In the list of updates, locate and then select update KB3114409, and then select Uninstall.

  • Go to Start, enter Run, and then select Run.
  • Enter Appwiz.cpl, and then select OK.
  • Select View installed updates.
  • In the list of updates, locate and select update KB3114409, and then select Uninstall.

  • Go to Start, enter Run, and then select Run.
  • Enter Appwiz.cpl, and then select OK.
  • Select the Show updates check box.
  • In the list of updates, locate and select update KB3114409, and then select Remove.

Todd Atteberry

Written by

With over 20 years of IT experience ranging from internal IT for mid-sized firms, to 10 years of consulting for large accounting and consulting firms, I have worked in hundreds of environments. What I realized is that I enjoy supporting small and mid-sized firms who can’t afford full time IT support at the level they really need. At The Atteberry Group, we will put our experience to work for you at a price that your organization can afford. There are many ways to do IT, but we have seen that the best way makes your business more efficient and does not increase your costs. Give us a call at 213.393.5060 and let us help make IT an asset and not a liability for your company.

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